Derived vs. Stated Importance Analysis: A derived quadrant that shows the different between what customers say is important, and what they actions show is important.

0 comments

XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>